Meanwhile many companies are worried with attitude their employees show to any kind of automation as they are frightened of missing their job spots. The trends of the second decade of XXI century show us that in future we'll face the complex change in our daily routine. Each industrial revolution in history changed the people's mindset: first helped to reduce the manual work, which led to many people changing their specializations; second – which made mass manufacturing possible – was a big step for appearance of a wide number of different professions and technologies; the third one made human experience digital, increased the speed at which people work, made the communication easier and, again, pushed aside the necessity in many different engineering skills. The latter one also made the horizontal connections more important than centralized business management.
Chief Product Officer of RPA platform PIX Maxim Yatskevich shares his thoughts on how RPA changes the minds of people and if we are going to face the skills mismatch in the nearest future
Nowadays many companies are trying to implement chatbots, voice assistants and other modern but not yet perfect technologies in order to replace employees. What companies often forget is that while doing such changes they should explain to people why they are doing so: which benefits the changes bear, how the corporate structure and culture will change etc. What this basically means is that the company should educate its employees regarding automation and the overall corporate attitude to it should be enhanced.
NEW ERA, NEW TECHNOLOGIES, NEW CULTURE
A few years ago the Robotic Process Automation (RPA) technology has appeared providing companies with the tool to make routine repetitive tasks faster, improve customer experience and job mapping. Indeed, RPA provides a number of benefits while building the integration with legacy-systems between each other as far as modern software. Robots are more organized and faster than real people and could be used to assist employees at their desktops.
Robotization is one the Industry 4.0 associates. The idea behind RPA is to almost entirely replace low-skilled jobs with digital workforce. Once it happens, it will really lead to release of large amount of old-school resources, at the same time giving them opportunity to undergo recharacterisation and acquire skills required for highly intelligent professions.