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RPA as a tool in a crisis time

15-Jul-2020

Current market situation

More and more employers are transferring their employees to remote work, and third of companies plan to remain at remote work after the epidemic. This applies primarily to people who do not need to work with people in person or only with papers.

23% of employers intend to leave subordinates in a remote place even after lifting restrictions due to coronavirus, and another 11% plan to resort to remote work from time to time. This is evidenced by the results of HeadHunter's research with the participation of 160 employers. Half of chiefs did not notice any deterioration in the work of their employees, and 15% even noted improvements: subordinates became more responsible and their productivity have increased.

Consider the following options.

Opportunities in the robotics market at present - in which industries and directions

The crisis is a good reason to optimize and automate companies' business processes. So the employer can see the weaknesses in departments and reengineer business processes, what make it possible not to go into the red at the most difficult time.

As one of the stages of reengineering, we can single out robotization, which helps to increase the productivity of routine tasks of the process.

Here are some of the stages of process reengineering that need to be completed during a crisis:

  1. Evaluation of the operation elements for the completeness of the data used by the employee performing the task. If the user along with the task receives all the information necessary for the execution (documents, information, permissions), then this significantly saves time on the information perception and affects the speed of obtaining the final result. Otherwise, it is necessary to change the vision of the corporate BP management system.
  2. Analysis of the elements value of operations. Some participants may have unnecessary activity, it may be redundant persons for coordination, which take time.
  3. Automation of routine operations - replacing a person in routine operations with robots is an example of an effective and business approach to company optimizing. RPA technology will significantly reduce time it takes to complete processes, and also free up human resources for more complex tasks.
These actions will allow you to optimize the company's processes and implement robotics in the most similar and monotonous branches in your business.

At the moment the most popular directions for RPA introduction in the market among small and medium-sized businesses are accounting, finance, HR, internal audit, as they have the largest number of routine operations that can be safely transferred to robots. The largest number of processes for robotization is associated with the processing of internal documents (29%), the consolidation of information (22%), the processing of applications from customers (17%), the establishment of new records in software (15%). If in these processes you can do without paper and run remotely, this will be a big plus for robotics.

RPA Processes
The most common processes that are automate with RPA

Demand for RPA during the crisis

During an epidemic and crisis, it is worth thinking more seriously about the reengineering and robotic processes of the company. Here are some of the benefits of robotics:

I. RPA will allow you to do more, but at a lower cost

A well-conceived robotic strategy will allow you to scale the effect of technology and minimize enterprise costs, optimize staff work (switching from routine to analytical tasks), optimize business processes and improve the quality of services provided. Even the most basic sending a letter to a person can take much longer time than a robot.

II. Be less dependent on employee circumstances

Cruel, but true. You cannot remove the "human factor" from the life of your company, which is manifested in everyday work, especially on the remote.

  • He has a perfect memory - he will not forget anything and will not mix up.
  • He is always at work: nightly launches are not a problem.
  • When it comes to a series of clicks or typing, the robot will be the first.
  • He is closer than a person to programmatically call services, applications and procedures.
  • It is single-tasking.

III. Decreased human performance

At a time when people need to mix up everyday routines and work routines, software robots can maintain your usual workflow speed by managing routine, repetitive tasks and thus giving people extra time to adapt to a new reality.

IV. Reduction in operating costs

Robotic process automation is an effective tool to reduce costs, because by automating time-consuming business processes in the front office and in the back office, you can use the capabilities of your team directly on important issues. Let your team perform more diverse and interesting tasks for your business.

What new can the crisis offer for the RPA?

As noted earlier, 23% of employers intend to leave subordinates on a remote even after removing restrictions due to coronavirus, and another 11% plan to turn to remote work from time to time. This opportunity will allow employers to reconsider the concept of office work.

There were many cases in our project history when people did not understand who their colleague was - a robot or a person. Employees received processed files from the robot. When they had questions about the results, they sent a letter to the sender and received answers as far as it's possible for a robot to do. But some went further - took screenshots with arrows and their points of interest. The robot could not understand what a person wants from him and a person - why they do not understand his arrow.

During the crisis, IT giants focus on artificial intelligence, which helps in decision making and can replace entire departments. Together with the RPA, these changes will make it possible to comprehend and overcome the crisis without losses. One example is Sberbank, which launched a large number of AI robots. Here are some of their features:

  • Automatic identification of defaulters, collecting data on overdue loans, creating individual messages, preparing statements of claim.
  • Analysis of patterns of behavior of bank customers, the prediction of financial events in their lives and generation of personal offers.
  • Segmentation of customers by various parameters - financial behavior, spending profile and product recommendations based on them.
  • Monitoring and adaptation of machine learning algorithms in real time.

These opportunities in the development of AI will reduce the need for a large number of personnel and transfer them to more interesting tasks.

More than 700 active job seekers including 162 managers took part in the research. The survey prepared by HeadHunter - the leading recruiting website.
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