GET IN TOUCH WITH NFP SPECIALISTS
Just type your contacts
We we'll get back to you ASAP.
Routine medicine: are software robots useful in Pharma?
17-Dec-2020
Pharmaceutical companies are working on reducing the gap between the rising of costs in different processes and scrutiny of regulators. In this sector, companies encounter obstacles in obtaining permissions and bringing new medicines on the market. Employees are overloaded with bureaucratic procedures, that resulting on the working environment. RPA is to change this situation, because the use of robots in performing large volumes of monotonous operations will free those who are engaged in routine processes.
Pharmaceutical business is connected with clinical trials, clinical data management and pharmacovigilance. There is a lot of routine manual work in logistics, accountant, vital medicines prices monitoring and in communication with contractors and regulators. Robots can fasten the input of data to statistical databases, clinical trials compliance and a lot more. At the same time, robots allow employees to focus on launching essential and effective medicines to the market.
Pharma is quite peculiar kind of business as every company has its own set of processes to automate. The industry is striving to adopt IT-infrastructure and implement robots. Beside the increase of performance and costs reducing, RPA have other benefits. For example, it allows international pharmaceutical companies to work without interruptions because of time zones. There is no need to invest much in robots, they can be integrated with existing IT-systems and they are easily adjusted.
Pharmaceutical business is connected with clinical trials, clinical data management and pharmacovigilance. There is a lot of routine manual work in logistics, accountant, vital medicines prices monitoring and in communication with contractors and regulators. Robots can fasten the input of data to statistical databases, clinical trials compliance and a lot more. At the same time, robots allow employees to focus on launching essential and effective medicines to the market.
Pharma is quite peculiar kind of business as every company has its own set of processes to automate. The industry is striving to adopt IT-infrastructure and implement robots. Beside the increase of performance and costs reducing, RPA have other benefits. For example, it allows international pharmaceutical companies to work without interruptions because of time zones. There is no need to invest much in robots, they can be integrated with existing IT-systems and they are easily adjusted.
Vacancy for robots
Initially, RPA was used in manufacturing and medicine testing. Robots were to add information to statistical databases, send documents to regulating authorities, monitor compliance, and so on.
Today robots perform paper workflow. This is order processing, reading and scanning information from documents, invoices, contracts and appendixes.
For example, the largest Russian pharmaceutical enterprise PROTEK undertakes a task to automate the processing of requests that were identified as unfulfilled in the Oracle E-Business Suite (OEBS) system. 35 managers were to process about 100 requests per day manually. After RPA implementation, the same volume of operations is now performed by one employee with a help of two robots.
The processing of claims and issues concerning customer orders became significantly faster. Robot picked up claims sorted by categories from database using a differentiated algorithm. Then it performed some necessary checks to decide to accept or dismiss the request. One software robot replaced over 40 operators and freed them from routine manual work.
Other largest chemical and pharmaceutical company which has offices in 35 of Russian cities and a distributed network of branches across the world automated different separate business-processes in accounting and other departments. As this required a schedule of launching, there was a special planner built that chooses processes to avoid any latency in tasks performing.
Now if new incidents occur, built-in robot sends messages to operator's email, exports transaction files to clouds, giving them unique names and uploads new documents in CRM, correcting all mistakes. Daily capacity of accountants and employees of related departments has decreased on 30%. This is 864 man-hours or 108 person-days per year.
Today robots perform paper workflow. This is order processing, reading and scanning information from documents, invoices, contracts and appendixes.
For example, the largest Russian pharmaceutical enterprise PROTEK undertakes a task to automate the processing of requests that were identified as unfulfilled in the Oracle E-Business Suite (OEBS) system. 35 managers were to process about 100 requests per day manually. After RPA implementation, the same volume of operations is now performed by one employee with a help of two robots.
The processing of claims and issues concerning customer orders became significantly faster. Robot picked up claims sorted by categories from database using a differentiated algorithm. Then it performed some necessary checks to decide to accept or dismiss the request. One software robot replaced over 40 operators and freed them from routine manual work.
Other largest chemical and pharmaceutical company which has offices in 35 of Russian cities and a distributed network of branches across the world automated different separate business-processes in accounting and other departments. As this required a schedule of launching, there was a special planner built that chooses processes to avoid any latency in tasks performing.
Now if new incidents occur, built-in robot sends messages to operator's email, exports transaction files to clouds, giving them unique names and uploads new documents in CRM, correcting all mistakes. Daily capacity of accountants and employees of related departments has decreased on 30%. This is 864 man-hours or 108 person-days per year.
RPA assistance in marketing
Robots can also be useful in marketing departments. And it is essential for pharmaceutical companies because it helps them to stay competitive on a rapidly developing market. Quick responding to requests leads to effective communication with customers. Moreover, automated assistant can analyze the presence of competitors on the several websites. RPA allows tracking their activity and daily monitoring the changes in their lives. Robot can be taught to follow news, staff rotation, price trends and so on.
In conclusion, I would like to notice that in the business of social value the RPA implementation allows executives to change approach to personnel. Jobs with robots interaction are going to become more attractive. Current employees will be more motivated to learn and upgrade their soft skills, and recruits will have more opportunities to gain experience.
In conclusion, I would like to notice that in the business of social value the RPA implementation allows executives to change approach to personnel. Jobs with robots interaction are going to become more attractive. Current employees will be more motivated to learn and upgrade their soft skills, and recruits will have more opportunities to gain experience.
Sergey Panchenko
BPM and RPA executive at NFP
Do you have any questions?
Just leave us your contacts and we'll call you ASAP!
We won't share your contact information with any 3rd parties.
