RPA in the UAE banking system

30-Apr-2020

Now in the UAE, there are 23 local and 26 foreign banks. Most of them use advanced technology. For example, AI, RPA, machine learning, etc. It is already almost an indispensable attribute for the stable growth and development of the company.

The banking sector in the UAE has recently become very competitive due to an active development of new technologies

For instance, Emirates NBD, the largest banking group in the Middle East, is a client of one of the leaders in software robotics – Automation Anywhere. NFP is an official partner of Automation Anywhere. We integrate software robots based on this platform, and sell licenses.

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Also, one of the oldest banks in the UAE, Mashreq Bank actively uses software robots to optimize the company's processes in such departments as banking operations, compliance, customer support, etc.

After the introduction of the first software robots, they were able to achieve the following results:

The robot makes more than 150,000 secure and error-free transactions per day
Reduced the number of customer complaints by 90%
Productivity of individual branches increased by 60%.

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A smaller bank like National Bank of Fujairah (NBF) also uses RPA and artificial intelligence (AI) to successfully compete with local giants. Two years ago, they began testing RPA solutions and actively discussing the introduction of digital technology with all stakeholders. Now the company has automated over 50 processes, which has significantly improved the processing time of applications.

The introduction of advanced technologies allows you to stay on the market, as well as to gain a competitive advantage.

Don't postpone robotics until tomorrow if you can do it today. NFP experts will help you. Contact us in any convenient way!

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